Check frequently ask question
Can I change the dimensions of the furniture?
Every week, we receive numerous requests to modify our furniture dimensions. Whether it's adjusting a bookcase's width, shortening a desk's height, or needing a piece quickly for an upcoming event, we understand your needs. While we can't fulfill every request, we do our best to accommodate most.
Customization Options:
- CUSTOMIZE: Adjust furniture based on our standard elements. For instance, the Sideboard can be resized in width and leg height. The price reflects the chosen combination. [See CUSTOMIZE]
- SMALL CHANGES: Minor modifications, typically size reductions, that don't drastically alter the product. Examples include shortening legs, narrowing desk tops, or changing handles. These changes often don't incur additional costs but do require more work. Remember, reducing size is often simpler than enlarging.
- BIGGER CHANGES: Increasing furniture size is more complex, requiring new, non-standard elements. For example, enlarging a desk might necessitate deeper side legs or adjusted drawers. If you're considering such changes, contact us for feasibility, a 3D model, a quote, and production time.
More info about customize our furniture is here
In summary, we're here to help you get the perfect piece. Let us know your needs, and we'll collaborate to make it happen.
Where we shipp our furniture?
We ship furniture all over the world. We usually deliver our furniture to the USA, Canada, all countries in Europe and Australia. We also shipped furniture to Asia and Africa to countries such as South Africa, Singapore, the United Arab Emirates, Japan and Hong Kong.
When will my order be shipped?
We start the production of your furniture as soon as the payment is credited. Usually, the entire process takes us 4-7 weeks, but in the case of color samples it is only 2-5 working days.
To be sure, please check the lead time for a specific product in the product card on our website. Four to six weeks means that the package will be shipped after about 4-6 weeks, and then we have to add a bit more time for the actual shipping process. For shipping, see “How long does the delivery take?
How long does the delivery take
- Poland: From the moment the package is shipped, the courier must deliver the package within 1-2 business days
- Europe: From the moment the package is shipped, the courier must deliver the package within 6 business days, although it usually takes about 2-4 days
- World: The situation is more complicated here because, in addition to the usual courier services, parcels usually have to clear customs. That is why they usually reach you in 4-10 business days
Sometimes shipments are delayed. It happens especially during „busy shipping seasons” such as Christmas and Cyber Week when packages are waiting longer than usual to clear customs. We are not responsible for such delays, but we do make every effort to ensure that the parcels reach you as soon as possible.
How do we ship your packages?
Your packages are delivered by FedEx / TNT, UPS and DPD / GLS/ InPost (road transport, or in the case of shipment to another continent: air and road transport).
Our company is located in Poznań, so if your delivery address is nearby we usually deliver your furniture personally.
I received a damaged package, what should I do?
We pack everything very carefully, but sometimes parcels get slightly damaged during transport. What should you do then?
Upon receipt of the parcel, please check thouroughly the product to make sure it has not been mechanically damaged during transport and if you notice any issues report them to the courier immediately. However, very often couriers just hand over a parcel to you or simply leave the item by the door, ring the bell and are on their way to deliver the next package so you have noone to report the problem to. Fortunately, everyone is aware of this situation and not reporting issues on the spot is no longer a reason for the courier company to reject your claim later on.
It is crucial that you document each dent, damage, etc. by taking photos as these photos are the basis for submitting a claim to the courier.
Take the following photos:
– each side of the package with the shipping label and the shipping number
– inside of the package including the materials used to secure the items (such as bubble wrap/foam sheets),
– photo of the damaged parts of the items.
Contact us as soon as possible within 3 days from the delivery date of the damaged package.
Remember to keep the packaging, do not throw it away – sometimes the courier has to see it again as part of the claim process.
What’s next? We take care of the claim process with the courier, so apart from reporting the damage and sending us the photos, you will not have to do anything else.
Usually we replace the damaged part of the furniture and we send it to you as soon as it is manufactured. We don’t want to prolong your waiting so we do not wait for the conclusion of the claim process.
How to assemble our furniture?
Our furniture is easily assembled and can be put together by anyone. Boxes with cabinets, drawers and a vinyl box as well as boxes with drawers for desks are shipped fully assembled. Side legs, shelves and sideboards are shipped in parts. Assembling them takes a few minutes.
The furniture comes with assembly manual. All the elements needed to assemble the furniture are available in the package. For example, it takes about 15 minutes to assemble a sideboard and about 5 minutes to assemble a stool. Here you will find a video on how to adjust the cabinet doors or drawers CLICK
Below you will find examples of assembly manuals. You won’t have to assemble drawers or cabinets; very rarely they might need a slight adjustment. Assembling is just tightening the screws between the shelves and the legs, and you’re done!
Here are samples of assembly instructions:
How to care for our furniture?
We protect our furniture with Osmo oils and wax oils that meet the following standards:
EN 71.3 (safe coating for children’s toys)
DIN 53160 (sweat and saliva resistant coating)
DIN 68861.1A (beverage stain resistant coating).
The oils are completely safe for humans, animals and plants and are approved for contact with food.
In some cases, after unpacking the furniture, you may notice a slight smell of oil. As we protect the furniture with natural oils the slightly perceptible smell is not harmful and should disappear quickly.
When using furniture please remember:
Not to leave wet stains from drinks or liquids on the surfaces for a long time. If you spill anything wipe it with a soft, dry cloth. The oil is hydrophobic meaning it is impervious to water; however, with prolonged contact, the water will penetrate into the wood leaving a visible trace.
Not to use any abrasive cloths or sponges as they may damage or scratch the coating (not to mention any sharp tools, scrapers etc.).
The furniture must not be exposed to excessive humidity, heat or direct sunlight.
Cleaning and maintenance:
For daily care, use only a moist cloth. Do not use any furniture polishes/cleaning products as they may change the color of the furniture or destroy its surface
As part of the “once in a while” maintenance, it is best to use the products recommended by the manufacturer, i.e. Osmo Wisch Fix concentrate. It is a preservative, so we recommend using it on average once a month
As for the maintenance of the protective coating, we recommend that you protect your furniture with wax from time to time.
What kind of wax? Write to us! We will provide you with the exact symbol of the wax and help you buy it in the right quantities for your furniture.
How often?
Here it is necessary to divide the elements by the frequency of their use. Elements such as desk tops or sideboard tops should be protected once a year, because we use them often.
Less used elements, such as shelves or side legs, should be protected with oil every two years.
How to protect the surface with oil?
Write to us, we will tell you what oil to buy. In addition, you will need a cotton cloth.
Already have the oil and cloth? Apply a bit of oil to the surface with a soft cotton cloth. After about 10 minutes, wipe off any excess oil from the surface with a clean cloth. Leave the furniture to dry for about 2-3 hours. After this time, you can use the furniture again.